Whether it’s on Twitter, via email or in person, Customer Service Numbers are the frontlines of your organization’s interaction with customers. It is the responsibility of every representative to make each interaction a positive one, and to ensure that customers leave feeling seen, heard and cared about.
Customer service has come a long way since the advent of telephone-based business and call centers in the 1960s. At that time, companies were able to resolve customer issues – albeit on a much more impersonal basis – and offloaded any service extras that didn’t contribute directly to their bottom lines.
In the digital age, customer service is more important than ever before. Customers’ expectations are at an all-time high, and they’re willing to switch brands after a single bad experience.
For this reason, it’s essential for customer-facing teams to be empowered to provide exceptional experiences. Whether it’s answering a question or offering support for a product, a customer wants to feel like they have the company’s full attention when they reach out.
As a result, the best customer service representatives have excellent communication skills and are able to empathize with the customers’ needs and feelings. They also have the ability to stay calm under pressure and reassure the customer that the situation is under control.
Moreover, a good customer service representative is capable of understanding that sometimes customers can be terse or downright rude. They should be able to keep their cool and not take it personally, and they must be well-versed in the products or services offered by the company.
Additionally, a good customer service representative is able to work on multiple channels at once. They must be comfortable using an email ticketing system, a live chat application and even social media to communicate with their customers. This flexibility enables them to address each customer’s unique need in the most effective manner possible.